Support

Reliable support for your operations.

Our support team is available during business hours to help with platform questions, integration issues, user access, and service requests.

Support hours

Monday–Friday, 8:00 AM–6:00 PM Eastern Time

For critical service-impacting issues outside business hours, clients with managed service agreements have access to our on-call escalation process.

Support categories

Platform Assistance

Questions about platform features, workflows, and configuration.

Integration Health

Issues with data flow between connected systems and integrations.

User Access

Account setup, permissions, password resets, and user management.

Data and Reporting

Questions about reports, data exports, and dashboard configuration.

Service Requests

Requests for changes, enhancements, or additional configuration.

Submit a support request

Complete the form below and our support team will respond according to the guidance provided.

Expected response times

Standard requests

General questions, platform assistance, and non-urgent service requests receive a response within one business day.

Critical issues

Service-impacting issues marked as critical are prioritized according to your client support agreement and receive immediate attention.

Before submitting

To help us resolve your issue quickly, please check:

  • You've checked the FAQ for common questions and solutions
  • You've included relevant error messages or screenshots
  • You've described the steps to reproduce the issue
  • You've selected the appropriate urgency level

Need immediate assistance?

Call Support: +12709027586